Terms and Conditions / End User License Agreement (UK)

PLEASE READ THESE LICENCE TERMS CAREFULLY

BY CHECKING THE BOX TO AGREE TO THESE TERMS DURING SIGN-UP, YOU AGREE TO BE BOUND BY THESE TERMS.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PROCEED WITH SIGN-UP.

Who we are and what this agreement does

We Creatio Studio Ltd (Company Number: 16651912) of 273 Stoney Lane, Birmingham, United Kingdom, B25 8YG license you to use:

• Infant Insight mobile application software (App) and any updates or supplements to it.
• The service you connect to via the App and the content we provide to you through it (Service).

as permitted in these terms.

Your privacy

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in https://www.infantinsight.com/privacy.

Other terms that may apply to you

The following documents also form part of these terms:

If you purchase goods or services using the App, our Terms and Conditions of Supply https://www.infantinsight.com/terms will apply to the sales.

Additional terms for specific Services

In addition the Services set out below will be governed by the following terms of use and privacy policies:

Apple's and Android's terms also apply

The ways in which you can use the App and Documentation may also be controlled by the Apple App Store (https://www.apple.com/uk/legal/privacy/data/en/app-store/) and Google Play's rules and policies (https://play.google.com/intl/ALL_uk/about/play-terms/). Apple's and Google Play's terms will apply instead of these terms where there are differences between the two.

Operating system requirements

For iPhone/iPad (iOS):

This App requires an iPhone or iPad device with a minimum of 2 GB of memory and the iOS operating system version 15.1 or later. Device must support 64-bit architecture (arm64).

For Android:

This App requires an Android smartphone or tablet device with a minimum of 2 GB of memory and the Android operating system version 7.0 (Nougat) or later (API level 24+).

Additional Requirements:

• Active internet connection required for syncing data and AI-powered features
• Camera and microphone access (optional, for certain features)
• Notifications enabled (recommended for reminders and alerts)

Support for the App and how to tell us about problems

Contacting us (including with complaints). If you think the App or the Services are faulty or misdescribed or wish to contact us for any other reason please email our customer service team at info@infantinsight.com.

How we will communicate with you. If we have to contact you we will do so by email using the contact details you have provided to us.

How you may use the App, including how many devices you may use it on

In return for your agreeing to comply with these terms you may:

• download or stream a copy of the App onto any personal mobile devices you own and view, use and display the App and the Service on such devices for your personal purposes only.
• use any Documentation to support your permitted use of the App and the Service.
• provided you comply with the license restrictions, make up to one (1) copy of the App for back-up purposes; and
• receive and use any free supplementary software code or update of the App incorporating "patches" and corrections of errors as we may provide to you.

You must be 18 to accept these terms and buy the App

You must be 18 or over to accept these terms and buy the App.

You may not transfer the App to someone else

We are giving you personally the right to use the App and the Service as set out above in the section "How you may use the App, including how many devices you may use it on". You may not otherwise transfer the App or the Service to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce.

We will give you at least 30 days' notice of any change by sending you an SMS with details of the change or notifying you of a change when you next start the App.

If you do not accept the notified changes you may continue to use the App and the Service in accordance with the existing terms but certain new features may not be available to you.

Update to the App and changes to the Service

From time to time we may automatically update the App and change the Service to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the App for these reasons.

If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services.

The App will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it.

If someone else owns the phone or device you are using

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device.

We are not responsible for other websites you link to

The App or any Service may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Licence restrictions

You agree that you will:

• not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;
• not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;
• not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these terms;
• not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective; and
  • is not used to create any software that is substantially similar in its expression to the App;
  • is kept secure; and
  • is used only for the Permitted Objective;
• comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Service.

Acceptable use restrictions

You must:

• not use the App or any Service in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Service or any operating system;
• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Service (to the extent that such use is not licensed by these terms);
• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Service;
• not use the App or any Service in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
• not collect or harvest any information or data from any Service or our systems or attempt to decipher any transmissions to or from the servers running any Service.

You must not use the App or any Service to monitor, track or record information about any child for whom you do not have legal parental responsibility or appropriate legal authority.

Intellectual property rights

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you accepted these terms, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

When we are liable for damage to your property. If defective digital content that we have supplied damages a device or digital content belonging to you, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Service. Although we make reasonable efforts to update the information provided by the App and the Service, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.

Medical Disclaimer. The App is a tracking and informational tool only. It is not a medical device. Any developmental milestones, insights or guidance provided are based on general developmental averages and do not constitute a clinical diagnosis or medical advice. You must consult a qualified medical professional (such as a GP, Health Visitor or Paediatrician) for any concerns regarding your child's health or development. We accept no liability for any decisions made or actions taken based on information provided by the App or the Service.

Medical Emergency Disclaimer. The App is not intended for use in medical emergencies. In case of a medical emergency, contact emergency services immediately. Do not rely on the App for emergency medical situations.

Data Hosting and Service Reliability. We utilise Microsoft Azure for data storage and processing within the UK South region. Whilst we maintain appropriate security standards, we shall not be liable for service interruptions, data unavailability or performance issues caused by third-party cloud infrastructure providers or events of Force Majeure beyond our reasonable control.

Force Majeure. For the purposes of these terms, "Force Majeure" means any event beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, network or infrastructure failures, cyber-attacks, or any other event that prevents us from performing our obligations under these terms.

AI-Powered Features and Third-Party Sub-processors. The App incorporates artificial intelligence functionality provided by Azure OpenAI (via Microsoft Azure). By using the App, you acknowledge that certain data may be processed by Azure OpenAI as a third-party sub-processor. Data transmitted to Azure OpenAI via our API integration is not used to train Azure OpenAI's models. For further details regarding sub-processor data handling, please refer to our Privacy Notice.

AI Output Disclaimer. The App includes an AI-powered assistant that generates responses based on the information you provide. You acknowledge and agree that: (a) AI-generated outputs are for general informational purposes only and may contain inaccuracies, errors or biased information ("hallucinations"); (b) AI outputs do not constitute medical, psychological, developmental or professional advice; (c) you must not rely on AI-generated content for medical, psychological or developmental assessments of any child; (d) you must verify any AI-generated suggestions or information with a qualified human professional before taking any action; and (e) we accept no liability for any decisions made or actions taken based on AI-generated content.

AI Safety and Reporting. We have implemented standard safety guardrails on the AI-powered features within the App in accordance with the Online Safety Act 2023 and associated Ofcom codes of practice. Notwithstanding such measures, you use the AI features at your own risk. If you receive any AI-generated response that you consider harmful, dangerous, inappropriate or inaccurate, you must report it immediately to us at info@infantinsight.com. We reserve the right to modify, suspend or discontinue AI features at any time to ensure compliance with applicable safety requirements.

Prohibited AI Uses. You must not use AI-generated outputs from the App as the sole basis for any legal, medical, educational or safeguarding decision regarding any child. You must not attempt to manipulate, circumvent or override the AI safety features, or deliberately prompt the AI to generate harmful, misleading or dangerous content.

Age of Digital Consent. Upon a child whose data is stored within the App reaching the age of 13, certain legal rights over such data may transition to that child under applicable UK data protection legislation. We reserve the right to suspend accounts, require updated consent, or take such other steps as may be necessary to comply with our legal obligations when a child reaches the age of digital consent. You agree to notify us promptly when any child whose data is stored in the App reaches the age of 13.

Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Service.

Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the appstore site and in the Documentation) meet your requirements.

We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

We may end your rights to use the App and the Services if you break these terms

We may end your rights to use the App and Services at any time by contacting you if you have broken these terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so.

If we end your rights to use the App and Services:

• You must stop all activities authorised by these terms, including your use of the App and any Services.
• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this.
• We may remotely access your devices and remove the App from them and cease providing you with access to the Services.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.